Category Archives: Inmate Communication Technology

Securus Technologies Acquired GovPayNet, Will This Go Well?

Home | Inmate Communication Technology | Securus Technologies Acquired GovPayNet, Will This Go Well?

Securus Technologies has acquired the leading government credit and debit card processing company, GovPayNet.


GovPayNet is a provider of payment solution services to over 2,300 government agencies throughout 35 states of the U.S. Servicing government agencies with payment processing solutions related to: taxes, fines, violations, penalties and cash bail payments. A major force in the credit card payment industry, started by a sheriff in 1997, GovPayNet Started its business pursuit offering the law enforcement servicemen cash bail payment processing. This start would be a success and later the operation would expand to a broader range of specialties within governmental control: electronic monitoring cost, probation oversight, property taxes and more. Since being acquired by Securus, GovPayNet has impressively added 40 million payment processes a year to Securus’ resume.


Securus Technologies’ CEO and President, Robert E. Pickens, excitingly appreciates the acquisition move. After his research into the company, and revealing GovPayNet’s successful history, confidence was Robert’s motivational antidote of his approval of the acquisition. With the addition of extending Securus product portfolio, it was only right to choose a company with a team that has an extended experience catalog. With a 20+ year experience history between CEO of GovPayNet, Mark MacKenzie and his staff and an accomplished background, it was only right to acquire such a company in which to battle the excessively competitive market.


As it is renownedly documented, Securus is a leading technology solutions provider to public safety, law enforcement and correctional agencies throughout North America. Started in 1986, Securus has steadily climbed the stairway, now offering a plethora of solutions related to biometric analysis, communication, inmate self services, emergency response, government payment services and more. Visit their website for other solution offerings.


With the extensive governmental industry business experience and the products and services offered by both GovPayNet and Securus, the acquisition should definitely serve them both well in the long run. This opportunity to acquire new customers and increase their company values is a mighty fine one. As GovPayNet has already increased Securus’ payment processing to at least 40 million a year, it is only right to suggest that there is more to come. Stay tuned!


Securus Info.

When starting a new account with Securus, there’s some things you must remember: First, the account holder must maintain ownership of their card if the Advance Connect account holder used a Visa or MasterCard to finance the accounts. When the accounts financed through the Advance Connect account holder, a refund check will be mailed.

Account holders have up to 180 days from the date of the last call to receive or request a refund of any balance. The remainder of such refund may vary, based on when forecasts were received.



Department of Corrections unclaimed property will be remitted after three decades to the country. Alabama unclaimed property will be remitted after one year to the country.





– Name of the facility

For their AdvanceConnect accounts by:



Taxes and fees are in addition to charges and the rates for calling service.

If they’re standing is good, change their billing method. Customers will receive a reduction off calling rates that are collect. You’ll have to set up access to manage your accounts with Securus.


Friends and Loved Ones – Telephone number

Advance Connect Online


Calling account that enables family members and friends to get collect calls and have the call fees deducted from the balance over the Advance Connect calling account.


Before receiving inmate calls an Advance Connect, calling accounts must be funded.

A Federal Universal Calling account lets you receive collect calls and have the fees deducted from your account. It ensures you can get calls and puts you through directly.


This account is a fantastic alternative if you’re a lawyer, bail bondsmen, consulate worker or small business or government service or even if the inmate is incarcerated for longer than two decades. With approved credit, you can get an itemized invoice statement. Calls will connect to mobile phones.

Jason Hope Talks about the Internet of Things

Home | Inmate Communication Technology | Jason Hope Talks about the Internet of Things

The internet of things is no longer a science fiction or just a viable concept; it is an idea that has come to life. The wireless connection of objects that people use every day is changing the way many appliances like the medical equipment, cars, and even simple things like the toothbrushes operate. According to the leader of technology and research, Gartner Inc., by the year 2020, there will be over 25 billion things connected. The fundamental concept of the internet of things which is the Bluetooth beacon technology has made it possible for objects to be able to communicate with each other as well as people. A bacon is a conveying gadget, and these days they are tiny and can be placed in almost anything. The technology is used to improve the airline industry, and Jason Hope who is a proclaimed futurist has shared some of the areas that the Internet of things is making changes.

One of the areas that the flight is benefiting from is safety. Since all the parts are linked to a wireless network, the ground staff can detect if there is a part that is malfunctioning and this will ensure that they have mechanics ready before the plane lands. The other area that is improved is the customer service check in are easy as boarding passes are sent to emails and seats are assigned 24 hours before the plane takes off. The other area that is improving is the baggage handling. The passengers’ luggage will receive tags which will enable the passengers to keep an eye on their belongings from the time it checks into when it reaches the destination. Thus, this shows how the internet of things will change the airlines.

Jason Hope

General Jason Hope is a native of Arizona and grew up in Tempe. He went to the Arizona State University where he got a degree in finance. He further pursued his studies and was awarded an MBA from ASU’s W.P., Carey Business School. He is known as an entrepreneur, philanthropist, investor, and futurist. He has a passion is technology and giving back to the community. Other than technology, he has an interest in politics and the way it connects to business not only in Arizona but also nationwide.

Securus Technologies Receives an Award for Exceptional Sales and Customer Service

Home | Inmate Communication Technology | Securus Technologies Receives an Award for Exceptional Sales and Customer Service

Securus Technologies is one of the popular inmate communications provider in the United States. Aside from its groundbreaking technology, Securus has displayed industry domination by scooping top accolades such as the recent 11th Annual Stevie Awards for Sales & Customer Service. The gold award honored Securus Technologies for providing unmatched customer services.


Securus Technologies is one of the 2300 organizations that presented their nominations. This number represented a 10% increment over the 2016 submitted nominations. The average score from 77 experts globally was used to determine the finalists.


Danny de Hoyos, Securus’ senior vice president of operations, expressed the company’s gratitude for receiving such an honor. Securus Technologies has made great strides in satisfying its clients. It focuses on creating methods and materials that assist its agents in empathizing with its clients and helping them through difficult times.


Stevie Awards for Sales & Customer Service


The Stevie Awards for Sales & Customer Services is one of the most coveted global awards that honor contact center, customer service, sales and business development experts. The Stevie Awards program is recognized globally for organizing some of the top business awards programs such as International Business Awards.


The Stevie Awards allows entries in about 61 categories for both contact center and customer service achievements such as Consulting Practice of the Year. The program also boasts of over 53 categories for business development and sales achievements including Business Development Achievement of the Year and Sales Executive of the Year.


Securus Technologies


Securus Technologies is a Dallas, Texas-based inmate communications company that is devoted to connecting incarcerated individuals with their friends and loved ones. The company achieves this endeavor through its top-in-line communication technology. Securus prides itself for providing services to more than 1.2 incarcerated individuals and over 3,450 corrections and law enforcement agencies countrywide. Additionally, Securus Technologies has reputation for owning and operating the leading Secure Call Platform in the industry, which has an excess of 2,200 installations.


Securus Technologies, Inc. to Acquire JPay Inc.

Home | Inmate Communication Technology | Securus Technologies, Inc. to Acquire JPay Inc.

Securus Technologies is one of the leading providers of criminal and civil justice solutions using technology and innovation to promote public safety through advanced investigation. For the company, nothing thrills them than to get an opportunity to enhance their services to their clients in the correctional space. Jpay is one of the fastest-growing businesses in the prison space. The company has worked to meet high-end needs in a dynamic environment and make the better business a major source of development. According to the company, nothing thrills them than making business in a dynamic environment. For this reason, the two companies are yet to unite together in the closest bond of all. Securus Technologies has worked to meet the needs specified under the definitive stock agreement to purchase Jpay Company.


Jpay is a company which has worked for more than one decade to offer digitized payments in the correctional space. The company also provides services including educational applications, entertainment, and communication services to the correctional space using technology and innovation. As a matter of fact, no one feels better in a business which flourishes amid the market crisis. Securus Technologies has announced that they have signed a definitive stock purchase agreement form which will be complete when they complete the payments. In this case, the company will acquire Jpay and incorporate its business into a single unit.


According to the CEO of Securus Technologies, this action will make them become one of the fastest-growing companies in the correctional space. For this reason, they will work to meet all the demands that are made by companies in the correctional space. For the company, they are thrilled to have a rare opportunity to offer all services to the correctional space regarding technology and innovation. According to Jpay, this opportunity widens their scope of performance and integration that makes a better business successful.



Securus Fights Back Against High Prison Commissions

Home | Inmate Communication Technology | Securus Fights Back Against High Prison Commissions

Accredited by the Better Business Bureau, Securus Technologies serves the needs of more than 3,450 law enforcement, corrections, and public safety agencies as well as over 1,200,000 North American correctional inmates. The Dallas based technology company, provides communication, incident management, and emergency response technologies to correctional facilities.


Often times, Securus is charged with providing communications between inmates and their friends and families. Over the span of nearly three decades, Securus Technologies has installed 85,000 basic telephone and more than 100,000 intelligent inmate devices. These communication devices deliver high-quality communication services in an area with advanced security needs.


Recently, Securus and other companies charged with administering communications in correctional facilities brought forth measures to the FCC that would squash the overuse of commissions that are often required by prison officials to secure government contracts. Faced with the ever-increasing commissions required by prisons, the three biggest contractors of inmate communications suggested that the FCC ban or cap these commissions.


The high commissions in the prison industry are a problem. Faced with the high cost of doing business, rates from companies like Securus are on the rise. High rates and transaction fees are often added to every call, and some inmates spend as much as $250 a month to speak with their loved ones.


High commissions to prison officials to win contracts are a huge problem in the corrections telephone industry. However, there is no doubt that prison officials love the commissions as they help boost their budgets.


On a related note, the Obama administration is putting forth measures to cap rates and the fees that companies such as Securus can charge for the prison phone service. However, the proposed rule is still being finalized. Unfortunately, the measure stops short of banning the use of “commissions.” However, it does “discourage” them as well as the practice of passing on their costs to prisoners.

The Skinny On Securus And The GTL Investigation

Home | Business Founder | The Skinny On Securus And The GTL Investigation

In the first of a six month series of reports regarding the Louisiana Public Service Commission investigation of Global Tel Link wrongdoing. The incidents and outcomes of the investigation conducted by Securus Technologies will be released in a series of articles. The first article is said to include a formal 17-page order by the Louisiana Public Service Commission listing several unauthorized and unlawful actions.Unbenounced to inmates and families, GTL had a shady way of gaining more profit, which made their integrity and loyalty to the industry questionable. By doing things adding time to inmate phone calls, double billing calls, rating calls at an increased rate and increasing call rate with no explanation, GTL has shown that honesty is not on the list of their policies. The original order was issued january 21, 1998 and since then these incidents have continued. It is a difficult enough task to maintain life in prison, and communication with loved ones is vital to inmates. The unknown and unexplained increase in rates could greatly effect both them and their families.

Learn more at about Securus.

With organizations doing under the table work so often these days, we must appreciate the “good guys” of the business world. Securus Technologies is a for-profit prison technology company based in Dallas Texas. Securus was founded in 1986 and has regional offices located in Allen Texas, Carrollton, Texas, and Atlanta, Georgia. Serving over 2,600 facilities, they are one of the best and most respected prison technology providers in America. Fortunately, Securus Technologies conducted the investigation regarding the wrongdoings of GTL. While the findings. which will be outlined in the upcoming articles are numerous, rather than condemn GTL Securus has began to work on a plan to help restructure the companies policies and practices. Although the actions of Global Tel Link may have caused them to lose the trust of many inmates, their families and even facilities, I think it’s safe to say that with Securus overseeing and assisting GTL will help push them in the right direction.

Securus Video Visitation – Homework from Securus Technologies on Vimeo.

New Video Visitation App For Inmates Launched

Home | Best Businesses | New Video Visitation App For Inmates Launched

Driving to see loved ones who are locked up in jails and prisons can be very exhausting. Times have changed a lot nowadays, and people are always busy making a living. Getting time to visit is also a challenge. There are long lines in these places, and people have not time to wait.

There is good news to inmates and their families and friends. It is now possible to conveniently schedule the next visitation based on your availability. Families do not have to be subjected to the normal visitation times. There is a new method of visitation that will make the inmates feel that they are there with you.
Securus Technologies has the solution for all inmate communication between them and their loved ones what so bad. The firm is among the best in offering criminal and justice technology solutions to the correctional facilities. Recently, the company announced that they will be launching a new video app that will be operating on smartphones, iPod’s and tablets.
The video application to be launched will be able to meet all the expectations of the inmates. They will now be able to interact and share the most important events with their family members without any problems. Birthday parties or bedtime stories will now be enjoyable for inmates and their loved ones. The inmates will now have access to these special events in their loved ones life. With the help of the application, the inmates will conduct video visitation, something that has never happened before.
People can get the patented Securus Video Visit application by going to Google play or App Store. The user is supposed to go to these sites and download the app in to their mobile devices, and they are good to go. The users can also plan for the next visitation and sync the details in their calendars, get important notifications for the next visits all because of the app. People can also test for Wi-Fi or other important cellular connections thanks to the app.
The new app will bring an end to the use of tethered computers, complicated additional hardware inmate phone calls with no opportunities to see a loved one as you communicate and web cameras. People can communicate and interact using mobile devises only. According to the vice president of the company, the app will manage to bring families and their loved ones closer.
Secures Technology has its headquarters in Dallas, Texas. The company has the ability to serve 3400 centers and over 1200000 prisoners in northern America. The firm is always concerned about connecting inmates and their loved one. If you need any help doing so, just call their customer service team.